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Help

How can we help?

A full help centre is on the way. Here are the questions we get asked most — and you can always reach our team directly.

How do I get started with Queeble?

Sign up for a free trial, connect your WhatsApp Business Account, and you can start sending messages immediately. Our setup wizard will guide you through the process.

What is the WhatsApp Business API?

The WhatsApp Business API is Meta's solution for medium and large businesses to communicate with customers at scale. Queeble provides access to this API without complex setup.

How much does Queeble cost?

Plans are Starter ($19/mo), Growth ($49/mo) and Scale ($149/mo), billed in USD through Shopify; every plan includes the full AI sales assistant on WhatsApp and web chat, and they differ in AI conversation volume and capacity. Every plan starts with a 14-day free trial, billed through Shopify, so you can sync your catalog and see the assistant answering from your real products before Shopify charges you. If you use up your monthly AI conversations, your team keeps chatting — live conversations are never metered — and the assistant resumes at your next reset or as soon as you add capacity. Check our pricing page for details.

Can I move an existing WhatsApp number to Queeble?

In many cases yes, depending on how your number is currently registered. Contact our team with your current setup and we'll tell you what's involved.

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Still need help?

Contact our team and we'll get back to you.

Contact Support