Help
How can we help?
The questions we hear most, answered. A full help centre is on the way; until then, our team is one email away.
Still stuck?
Email [email protected] or send us a message and a person will reply.
What do I need to get started?
A Shopify store, a Meta Business account and a phone number for WhatsApp Business. Install Queeble from the Shopify App Store and setup walks you through connecting WhatsApp. Not on Shopify? Talk to us and we'll set you up.
Do I need a developer?
No. You install Queeble from the Shopify App Store, sign in with Meta to connect WhatsApp and switch on the chat widget in your theme editor.
Can I use the WhatsApp number I already have?
Yes, with one catch. If that number is on the WhatsApp Business app today, Meta requires it to be removed from the app before it can connect, and you then answer those chats in Queeble instead of the phone app. Many stores use a separate number for this. Tell us your setup and we'll say what's involved before you start.
Is Queeble allowed under WhatsApp's 2026 AI policy?
Yes. Since 15 January 2026, WhatsApp doesn't allow general-purpose AI assistants on its Business Platform. Assistants that serve one business, such as answering questions and helping shoppers buy from your store, are allowed. Queeble is built for exactly that: it helps shoppers with your store, using your catalog, your knowledge base and your orders.
I don't use Shopify. Can I still use Queeble?
Self-serve plans need a Shopify store, but we onboard other businesses personally: we import your catalog from a CSV file or a Facebook catalog, connect your WhatsApp number and add the chat widget to your website. Talk to us and we'll agree a plan that fits.
Where do shoppers pay?
On your Shopify Checkout. The assistant builds the cart in the chat and sends a checkout link, so payments, taxes, shipping rates and discount codes work the way your store already does.
How does the free trial work?
Every plan starts with a 14-day free trial. You choose a plan in Shopify when you connect your store, the trial starts right away, and Shopify doesn't charge you until it ends. Cancel before then and you pay nothing.
How am I billed?
Through Shopify, on your regular Shopify bill, in US dollars. You never enter card details into Queeble. Not on Shopify? Talk to us about a custom plan.
Are WhatsApp messaging fees included?
No. Meta charges for some WhatsApp messages, mainly template messages such as campaigns and cart reminders, and bills them to your WhatsApp Business Account. Queeble's plan price doesn't include Meta's charges. See Meta's current pricing.
What happens when I cancel?
Cancelling takes effect immediately: paid features switch off straight away, not at the end of the billing period. Your data is kept, so you can choose a plan again at any time.
What support do I get?
Every plan includes email support at [email protected], Monday to Friday, 9am to 6pm IST. Growth and Scale also get WhatsApp support, on the number listed on our Contact page. Messages are answered in plan order, Scale first, then Growth, then Starter, and in the order they arrive within a plan. We don't promise a response time. If something is urgent, start your email subject with "Urgent" and it's read first during support hours. Queeble is a small team, so replies can take longer when the person answering support is away.