Features
Everything it does. Nothing it doesn't.
A plain-English tour of what Queeble does today, with the technical detail underneath for anyone who wants it. Instagram DMs and Messenger are in development and not part of the current release.
Sell in the chat
Your best store assistant, on WhatsApp.
Shoppers get answers from your real products and a cart that's ready for your checkout.
Answers from your real catalog
Products, prices and stock come from your Shopify store, so the assistant talks about what you actually sell.
under the hood · Shopify Admin GraphQL API + product webhooks, with a scheduled re-sync
Speaks your shopper's language
Shoppers write the way they talk. The assistant works out what they mean and replies in their language.
under the hood · language detected per message; replies in kind
Search by photo
A screenshot from social media is enough. The assistant finds the closest match in your catalog.
under the hood · image understanding matched against your synced products
Honest about stock
Sold out in that size? It says so, then offers another size, colour or a similar product you do have.
under the hood · no-exact-match contract + substitution ladder
The cart builds in the chat
Adding, changing and removing items happens in the conversation. No app to download, no account to create.
under the hood · cart tools the assistant calls: add, update, remove, view
Checkout stays on Shopify
One tap opens your Shopify Checkout with the cart filled in, with your payment methods, taxes and shipping.
under the hood · checkout link that opens Shopify Checkout with the cart pre-filled
Work as a team
The AI handles the everyday. You handle the rest.
Your team sees every conversation and can step in whenever a human touch works better.
One inbox for WhatsApp and web chat
Every conversation lands in one list, with the shopper's details, cart and your team's notes next to the chat.
Take over in one click
Step into any chat and the AI stays quiet there until you hand it back.
under the hood · per-conversation AI pause, read on every inbound message
Hand-offs that reach you
When a shopper asks for a person, the AI pauses and your team is notified with a ticket.
under the hood · escalation ticket + staff notification on explicit requests
Only discounts you approve
The AI never invents a deal. Approve one in the inbox and it's applied at Shopify Checkout.
under the hood · staff-approved discount written to the Shopify draft order
Roles for the whole team
Owner, admin, agent, member and viewer, and you choose what each role can do.
under the hood · role-based access control with per-workspace role policies
Order updates in the same chat
Confirmations, shipping updates with tracking links, cancellations and refunds arrive where the shopper already is.
under the hood · Shopify order webhooks: create, fulfilled, cancelled, refund
Stay in control
Your store. Your rules.
Decide how the assistant behaves, and see the checks it runs before and after every reply.
House rules before every reply
Hand certain topics to your team, add a note, ask for confirmation or mask sensitive details. Test rules in a sandbox first.
Pause any topic
Switch the AI off for one subject and show shoppers your own message instead.
You approve what it learns
Suggested improvements, like new search synonyms, wait for your review before they change anything.
Guardrails on the way in
Incoming messages are screened before the AI acts on them.
under the hood · prompt-injection, toxicity, personal-data and blocked-topic checks
Checks on the way out
Replies are checked for made-up details before they're sent.
under the hood · outbound fabrication and hallucination detectors
See what shoppers wanted
Requests for things you don't stock are collected, so you know what to add next.
under the hood · Owner Mode: top unstocked customer asks
Grow repeat sales
Bring shoppers back.
Follow up on carts and send campaigns to the people who asked to hear from you. Meta charges template messages to your WhatsApp Business Account.
- Growth and Scale
Cart recovery
Up to three WhatsApp reminders over a week after a cart is left, each linking straight back to it.
under the hood · reminders at 1–24 h, 1–3 days and 3–7 days
Broadcasts to people who opted in
Send Meta-approved templates to your customers. Anyone without a recorded opt-in is left out automatically.
under the hood · consent gate on every audience; delivered and read counts from WhatsApp status webhooks
Schedule for later
Set a campaign to go out at the time that suits your customers.
Template copy, drafted for you
The AI drafts template text for you to edit and submit to Meta for approval.
Set up
No developers. No new checkout.
Queeble plugs into the Shopify store and the WhatsApp number you already have.
Install from the Shopify App Store
Your products sync automatically and choosing a plan starts a 14-day free trial.
under the hood · Shopify app with billing through Shopify, in USD
Connect WhatsApp with Meta
Sign in with Meta and choose the number shoppers will message. It stays your number.
under the hood · WhatsApp Business Platform via Meta Embedded Signup
Web chat without code
Turn on the Queeble Chat app embed in your theme editor. Not on Shopify? Paste one script tag.
under the hood · Shopify theme app extension; public/embed/chat.js for any site
Teach it your policies
Add FAQs, shipping and returns details so the assistant answers them the way you would.
under the hood · knowledge entries searched alongside your catalog