Data Deletion Request

Your Right to Data Deletion

You can ask us to delete personal data we hold about you under data protection laws such as the GDPR, the CCPA and India's Digital Personal Data Protection Act, 2023. What we delete, and how you ask, depends on who you are:

• You shopped at, or messaged, a store that uses Queeble (an end customer): use the form on this page.
• You run a store on Queeble (a merchant): the form below does not close your account. See "Merchants" further down.

What the Form Deletes (Customers of a Store)

When you click the link we email you, we delete or anonymize the records that stores using Queeble hold under that email address:

• Your contact record: name, email, phone number and chat-channel IDs
• Your messages and conversation history, including the AI assistant's saved notes, memories, preferences and conversation logs about you
• Carts, product alerts, reorder and loyalty records, size profiles, reviews and fit feedback
• Support tickets, service bookings, web-chat sessions and campaign-delivery rows that carry your contact details
• The personal parts of your orders (addresses, notes, contact details). Order totals are kept, see the exceptions below
• Cached copies of your conversation kept for speed

We find your records by the exact email address you enter, in every store that uses Queeble. If a store only has your phone number, or recorded your email differently, the form tells you it found nothing. In that case email [email protected] and tell us what you used.

Not removed by this form: files attached to chats, such as photos and documents. They are stored by file name, not by customer, so we cannot find yours automatically. Email us with your request id and we will review them by hand.

Merchants: Closing Your Account and Deleting Your Workspace

There is no self-service button for this, on purpose: it removes a whole business and cannot be undone. Two things happen instead.

• When you uninstall Queeble from Shopify, Shopify asks us to erase the store's data about 48 hours later. We then delete the products synced from your store, its orders, collections, discount codes and webhook logs, and the customers who ordered through it.
• That does not remove everything. Your account details, business profile and settings, the catalog items and media you added yourself, your connected WhatsApp and other accounts, and your campaign and analytics data stay until you ask. So do customers who never ordered through your Shopify store, such as people who only messaged you on WhatsApp or through web chat, and their conversations. Orders that were not completed in your Shopify store also stay, such as orders you created in your Queeble dashboard and chat orders whose Shopify checkout was never finished. To have them deleted, email [email protected] from the email address on your account with the subject "Delete my workspace" and your store's myshopify.com address. We check that the request is yours, delete the workspace ourselves and confirm to you by email when it is done. We acknowledge requests within 48 hours and complete them within 30 days.

Uploaded files (product images, logos, chat attachments) sit in a separate file store under names that do not identify your workspace, so the steps above do not remove them. Ask for them in the same email and we will review and remove them by hand.

Important Information

Processing Timeline

• We email you a confirmation link as soon as you submit
• The link is single-use and expires in 24 hours
• Clicking it deletes or anonymizes your data immediately — there is no waiting period and no undo
• Financial records are anonymized rather than deleted (see exceptions below)

Data Retention Exceptions

We may retain certain data if required by law:

• Financial records for tax and accounting purposes (typically 7 years)
• Data subject to legal holds or pending litigation
• Anonymized data used for analytics (no personal identifiers)
• System backup data (automatically purged within 90 days)

Third-Party Data

This request covers data stored by Queeble. To delete data stored by connected platforms:

• Facebook/Meta: Visit Facebook Settings to manage permissions and data
• WhatsApp: Visit WhatsApp Settings to delete your WhatsApp account
• Other Platforms: Check each platform's data deletion instructions

Submit Deletion Request

Alternative: Download Your Data

Before deleting, you may want a copy of your data. You can request a data export by contacting:

Need Help?

If you have questions about the data deletion process, please contact us: